Support

Support – Help Center

1. How can I contact you?
   You can reach us via email, live chat on our website, or through our contact form. We strive to respond to all inquiries within 24 hours.

2. What are your customer support hours?
   Our support team is available Monday to Friday from 8:00 AM to 7:00 PM (CET). For urgent matters, you can send an email, and we will get back to you as soon as possible.

3. I have an issue with my order – what should I do?
   If you experience any problems with your order, please contact our customer support team with your order number and a description of the issue. We’ll do our best to resolve it as quickly as possible.

4. How can I cancel or modify my order?
   If you wish to cancel or change your order, contact us as soon as possible. If your order hasn’t been shipped yet, we can cancel or edit it for you.

5. Can I return a product and get assistance with the return process?
   Yes, if you want to return a product, please check our Return Policy and contact us for detailed instructions on how to proceed.

6. How can I track the status of my support request?
   After submitting a request, you will receive a case number. You can use this number to check the status of your inquiry by contacting our support team.

If you have any other questions, don’t hesitate to reach out – we’re here to help!