Refund Policy

Return Policy

Our return policy outlines the conditions for returning products, the process for requesting a return, and any possible exceptions. Please read the following information carefully to understand the requirements for receiving a refund.

1. Return Conditions

  • A return can be initiated within 14 days from the date of receiving the product. This timeframe complies with regulations regarding distance purchases.
  • The product must be in its original, undamaged condition, in its original packaging, and without any signs of use. Used, damaged, or incomplete products may not be eligible for a return.
  • The customer must provide proof of purchase, such as an invoice or payment confirmation. Without proof of purchase, we will not be able to process the return.

2. Return Procedure

  • To initiate a return, contact our customer service team with your order number and reason for the return. Our team will guide you through the entire process step by step.
  • Once the return request is approved, the customer will receive detailed instructions on how to ship the returned product. We recommend using a courier service with tracking options.
  • The refund will be processed within 7–14 business days after the returned product is received and approved. Processing times may vary depending on the selected payment method.

3. Return Costs

  • The cost of returning a product is covered by the customer unless the return is due to our error (e.g., receiving the wrong product). In such cases, we will cover the full return shipping cost.
  • We are not responsible for shipments lost or damaged during transit. We recommend using a tracked shipping method.

4. Product Exchange

  • If you wish to exchange a product for another, please contact us to discuss available options. Exchanges may be possible if the desired model or variant is in stock.
  • In some cases, a new purchase may be required, followed by the return of the previous product. Our customer service team will help you find the best solution.

By using our store, you accept this return policy. If you have any questions, please contact our customer service team or send an email to screensecret.office@gmail.com.