FAQ

FAQ – Frequently Asked Questions

1. How can I place an order?
   To place an order, add your chosen product to the cart, proceed to checkout, fill in the required details, and complete the payment. After placing your order, you will receive a confirmation email.

2. What payment methods are available?
   We accept credit/debit card payments, fast bank transfers, and online payment options such as PayPal and Apple Pay. You can find more details about payment methods on the checkout page.

3. How long does order processing take?
   Order processing usually takes 1–3 business days, and delivery takes between 6 to 14 days, depending on the selected shipping method and destination.

4. Can I cancel my order?
   Yes, you can cancel your order if it has not been shipped yet. Please contact us as soon as possible.

5. How can I check my order status?
   Once your order has been shipped, you will receive a tracking number that allows you to monitor its status on the carrier’s website.

6. Can I return a product?
   Yes, you have 14 days to return a product. You can find more details about returns in our return policy.

7. What should I do if I receive a damaged product?
   If you receive a damaged or incorrect product, please contact us and provide photos of the issue. We will do our best to resolve the problem as quickly as possible.

8. How can I contact customer support?
   You can contact us via the contact form on our website, email, or phone. We respond to messages within 24 hours on business days.

If you have any other questions, feel free to reach out – we are happy to help!